Please use this form to tell us about a leak you have spotted.
If this is a sewer fault please contact faults and emergencies on 132 812.
Where is the leak located?
Street
Water meter
My property
Water meter leak
Before you report a leak it's important to identify where the leak is coming from. South East Water is responsible for maintaining and repairing any issues with the body of the water meter, stop tap and pipes from the street to your meter.
The property owner is responsible for maintaining and repairing pipes from the water meter to the customer's house (including any issues with your garden tap).
The stop tap is located on the street side of the water meter and is used to control the water supply to your property. Houses will find it located outside, while for units or apartments it may be near your front door or in a service cupboard.
Common issues to report online are:
Stop Tap
isn't turning off water supply
tap is leaking
handle on the stop tap is missing
Water Meter
the body of the meter is leaking
the body of the meter has been damaged1
Customer's Property
garden tap is leaking
the numbers on your water meter are spinning when you aren't using water2
1 if there's significant water loss, damage to property or risk to public safety call us on 132 812 (24hrs) 2 this could suggest you have a leak on you property and you should conduct a leak test
Leak address
We may already know about the leak, so check out South East Water LIVE before you report it.
Leak address
What does the leak look like?
Major burst
Flowing down the street
Trickling
Puddle
Contact details
Thanks for using the South East Water log a fault tool. The reference number for the case is . If you need to talk with a call centre operator please call us at 13 28 12.
Thanks for reporting a leak with South East Water.
We will review your case and will be sending out a crew member within the next 7 days. One of our team may contact you if we require further details.
